Change the remote network to use a different network address.

In most situations, this will entail changing the LAN settings on the local router (including DHCP settings if DHCP is used).

Change the local network to use a different network address.

You have two basic options for resolving a conflict: The same applies for any IPs that you need to reach locally and over VPN. If you need to reach those IPs over VPN, you will have to resolve the network conflict instead of using Traffic Control. Note that you will never be able to reach the following addresses over VPN: The IP address of your local router, your DHCP server, and your DNS server(s). > Check 'Force traffic over the VPN if remote networks conflict with local networks' You can use Traffic Control and VPN Tracker will send non-essential local network traffic over the VPN. Resolving a Network Conflict using Traffic Control

you change connection parameters while we're trying to debug the settingsīy default, traffic to the remote network cannot be sent through the VPN tunnel if it is using the same network as the local network.

your network administrator does not cooperate.

you do not provide the information we need in order to assist you (see above).

you use a device which we did not test ourselves (most devices work just fine with VPN Tracker, though, and we're happy to take a look even at issues with untested VPN gateways).

While we try our best, our support options may be limited if firewalls/routers in between VPN Tracker and the VPN gateway), we cannot guarantee that a connection can be established under any circumstances. We can usually quickly spot the cause for a problem and provide advice on how to resolve it.Īs there are several factors unrelated to VPN Tracker or the VPN gateway that can influence connectivity (e.g.

Screenshots of the VPN gateway configuration.

A Technical Support Report from VPN Tracker ('Help' > 'Generate Technical Support Report').

A problem description and information on what you've already tried.

In many cases, connection problems are related to misconfiguration of either VPN Tracker or the VPN gateway. If you experience specific configuration problems, our technical engineers are happy to provide support for setting up VPN connections with VPN Tracker. You can find a list of devices and configuration guides here:įor a general introduction to computer networking, VPNs and IPsec, there are several excellent introductions available online or as books, see for example here. These resources should provide all you need to establish a VPN tunnel successfully. The software is distributed with device profiles and configuration guides for many popular IPSec VPN gateways.

VPN Tracker is aimed at making a complex technical matter like Virtual Private Networks (VPN) simple and user-friendly.

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